Shipping & Returns

ORDERS & SHIPPING
Unless otherwise noted, we will ship your order within 2-3 business days of the order date. We have 3 shipping options to choose from, depending on how soon you would like to receive your order:

CONTINENTAL US ADDRESS

  • Economy: FREE  |  5-10 Days
  • Standard: Based on order amount  |  4-6 Days
  • Express: Based on order amount  |  3-4 Days

ALASKA OR HAWAII

  • Economy: Based on order amount  |  7-14 Days
  • Standard: Based on order amount | 5-7 Days

INTERNATIONAL ORDERS

Please email us at info@tbphelps.com for payment and shipping options.

ORDER STATUS
We will advise you of the tracking information for your order within 24 hours of it being shipped.

FREE NO-HASSLE RETURN POLICY

If you need to return your purchase for any reason, just contact our Customer Service team at the phone number or email address below for an RMA (Returned Merchandise Authorization) and a prepaid return label.  Include the bottom portion of your receipt indicating what you would like us to do with the return: replace, exchange or credit your original form of payment.

**Please note that we can only accept UNWORN product for credit or exchange, except in the case of manufacturer’s defect.

Should you choose to provide your own shipping label, please ship your return to the address below.  We will refund you up to $15.00 in return shipping costs.

Return Address:
T.B. PHELPS RETURNS
143 Essex Street, Suite 3
Haverhill, MA  01832

CONTACT US
Our customer service representatives are available from 8 am to 4 pm EST, Monday – Friday.
Email us at: customerservice@tbphelps.com, or call us at 800-939-7463