Customer Service

Thank you for visiting TBPHELPS.com. We hope you have found what you were looking for, and that you are satisfied with your purchase. If not, please contact us and we will do whatever we can to try to meet your needs. Please contact us at info@tbphelps.com anytime, or call us at 800-939-7463 between 8am and 4pm EST Monday through Friday.

Order by December 15 for Economy delivery by Christmas, or December 19 for Express Delivery.

ORDERS & SHIPPING
Unless otherwise noted, we will ship your order within 2-3 business days of the order date. We have 3 shipping options to choose from, depending on how soon you would like to receive your order:

CONTINENTAL US ADDRESS

  • Economy: FREE  |  5-10 Days
  • Standard: Based on order amount  |  4-6 Days
  • Express: Based on order amount  |  3-4 Days

ALASKA OR HAWAII

    • Economy: Based on order amount  |  7-14 Days
    • Standard: Based on order amount | 5-7 Days

INTERNATIONAL ORDERS

Please email us at info@tbphelps.com for payment and shipping options.

ORDER STATUS
We will advise you of the tracking information for your order within 24 hours of it being shipped.

RETURNS
If you need to return your purchase for any reason, simply return it to us for an exchange or refund.
If we have made a mistake on your order, please return it to us for replacement or exchange to the address listed on your sales receipt. Include a copy of the original packing list indicating your preference for replacement, exchange or credit. We will refund you up to $15.00 in return shipping charges, or contact us for a return label. If you change your mind, or find you are not happy with the product, we will credit you for the cost of the product (not including shipping) as soon as it is returned to us.

CONTACT US
Our customer service representatives are available from 8 am to 4 pm EST, Monday – Friday.
Email us at: customerservice@tbphelps.com, or call us at 800-939-7463